The consumer is defined as any natural person who enters into a legal transaction for a purpose that cannot be attributed to either their commercial or self-employed professional activity.


right of cancellation

You have the right to cancel your contract in writing (e.g. letter, fax, e-mail) within two weeks of the order date without giving reasons or, if you have received the item before the two week period has elapsed, by returning the item. The period starts when this information is received in writing, but not before the goods have been received by the recipient (where similar goods are delivered on a recurring basis, not before the first partial delivery has been received) nor before we have fulfilled our obligation to provide information in accordance with Article 246 Paragraph 2 in conjunction with Paragraph 1 Parts 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations according to Article 312g Paragraph 1 Sentence 1 of the BGB in conjunction with Article 246 Paragraph 3 of the EGBGB. The timely dispatch of the cancellation or the goods shall be deemed sufficient for compliance with the cancellation period. Please call us or send us an e-mail beforehand.

Cancellation is to be sent to:
AMBERPRESS, Malgorzata Warrink, Chausseestr. 116, 10115 Berlin
Tel.: +49 30-9789 433-0 | E-mail:

In the event of a valid cancellation, both parties must return all goods and payments received as well as and benefits received from these (e.g. accrued interest). If the goods or payments can only be partially returned or only in a worse state than they were delivered in, then the customer is obligated to make a restitution to us to make up the value.

If the goods have been damaged or the condition has been affected by conventional usage, the customer is not obligated to make restitution. The customer is obliged to pay compensation for lost value only when he or she has used the goods in a way that exceeds testing the characteristics and functional reliability of the goods. “Testing the characteristics and functional reliability of the goods” is defined as testing and trying out the respective goods, in a way that would be possible and common in a retail shop.
Goods that can be shipped by parcel shipment are to be returned at our risk.

The customer is responsible for the standard costs of the return shipping if the shipped goods do not correspond with the goods ordered and when the price of the items to be returned is under 40 euros or, in the case of a more expensive item, if you have not fulfilled your part of the agreement or made a contractually agreed partial payment at the time of the cancellation. Otherwise the return shipping is free. Goods that can not be shipped by parcel shipment will be picked up.
Obligations to reimburse payments must be fulfilled within a period of 30 days. The period begins for you when the cancellation notice or the item is sent; for us, the period begins upon receipt of the cancellation notice or item.

preclusion from the right of cancellation
The right of cancellation does not apply for contracts for the supply of goods that have been created according to customer specifications or were clearly tailored to individual requirements and are considered to be an individual or special model or which, due to their characteristics, are not suitable for return, such as photographic prints or unframed prints which are too sensitive to be returned.

end of the right of cancellation
please note:

Please do not send us the item freight forward, but rather with appropriate postage. We are glad to reimburse you for the shipping costs ahead of time, as long as we are obligated to cover the costs of return shipping. Please avoid damaging or dirtying the goods, in particular scratches, marks and cracks, which equal a total loss. Please only send the goods back to us in the original packaging in which they were delivered with all accessories and with all packaging components and all of the protective material that were included in delivery. If you are a private customer in Germany, this shipping occurs at our risk, otherwise this occurs at your own risk. The procedures and requirements listed above are not a prerequisite for a valid cancellation.